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1. Order Processing

Orders are typically processed within 14 business days after payment confirmation.

2. Shipping Costs

Shipping costs are calculated based on your order's weight, size, and destination. You can view the shipping cost at checkout before finalizing your purchase.

3. Payment of Shipping Fees

We operate on a "Cash on Delivery" (COD) system for shipping fees. This means that you will pay the shipping fee directly to the delivery person upon the arrival of your order. Please have the exact amount ready to facilitate a smooth transaction.

4. Shipping Delays

While we strive to meet our estimated delivery times, please understand that shipping delays may occur due to unforeseen circumstances such as weather, carrier issues, or peak holiday seasons. We appreciate your patience and understanding in such cases.

5. Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

6. Shipping Damage or Loss

If your order arrives damaged or is lost during transit, please contact us immediately. We will work with you to resolve the issue and, if necessary, file a claim with the shipping carrier.

7. Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to contact PCPT for assistance.